You can send your reps to training classes. You can have them role play. They can practice scripts. But if your goal is providing great customer service, isn't it easier just to hire the applicants who prove they already have excellent customer service skills?
Keeping your current customers happy is considerably cheaper than finding new customers. An interview, by itself, is a poor predictor of job success.
Our Customer Service Aptitude Tests can help you identify the top performers. These tests will measure customer service behavioral traits and statistically compare them with others who have taken the test. We recommend you view a free sample, so just complete the form and we'll email to you.
We have different customer service tests to choose from and each is EEOC compliant and valid. Each test can be completed in 15-25 minutes and include a mix of the below topics:
The test administrator is emailed the report when the test is finished (see sample). An in-depth interpretation of the score is included for each topic, along with follow-up interview questions. The price starts around $20 per test for most orders and the test can be completed at your office, the candidate's home or anywhere via their mobile device.
Ready to get started right now? Just visit our Pricing Page for order links and immediate access!
"EmployTest has the best customer service anywhere, hands-down. We've made fewer hiring mistakes and improved our process through the use of the tests.”