Testing Instructions

(Note: These instructions are for our legacy dashboard. Please ask us about upgrading at no charge to our current dashboard).

Please use your Account ID (new users, from your "Welcome Email") and your password (new customers, use the temp password/token email) to access your testing account.  *Note:  Please also read the "Test Selection Tip" below these instructions.

Sign into your account:

1. Click on the "Client Sign In" link at the top right corner of this page.

2. Enter Account ID (often similar to company or email domain name).

3. Enter User Name: "administrator" (unless your administrator created different one for you).

4. Enter Password (if new customer, use the temp password). Click "Enter".

To administer tests:

1. Locate "Quick Links" box near top right of your account dashboard.

• Choose "Start Testing Now" to begin a test session on this testing computer, or
• Choose "Email Test Invitations" to send a test session, from our system, to a remote test taker (at their own home/office), or
• Choose "Get Test Session Links" to generate a web link URL that can be included in an email you are sending to the candidate.

2. Follow instructions on screen to select tests and begin.

If using the Legacy Dashboard, follow directions for Option A or B below.

Option A: Email a Test Session to remote user (not direct launch from this computer):

1. Choose "Administer Testing".

2. Choose "Manage eTickets".

3. Choose "Create eTickets".

4. Choose test(s) from left box and click "Add" to move to right box. Click "Continue".

5. Insert email address where eTicket will be sent and insert any necessary message (you can edit the message as needed). Click "Send".  After test completion, Score Reports are emailed to Scores Email Address (not to candidate).

Option B: Begin test session now on this computer:

1. Choose "Administer Testing".

2. Choose "Administer Tests".

3. Choose test(s) from left box and click "Add" to move to right box.

4. After all tests are chosen, click "Begin Testing". Test Administrator will get up and job applicant will sit down and follow directions on screen. After test completion, Score Reports are emailed to Scores Email Address (not to candidate).

*Test Selection Tip:  Which test title do I choose in my testing account list?

Q:  Which Excel (or Word) test should I be using?

A:  Usually it's the "Intermediate"  level test. Those are the most often used titles and each covers basic, intermediate and advanced skills.  Although it does not have a time limit, you will also see an option for a 30 minute timed version (use if you want to limit the time on the test).  

Q:  Where is the "Customer Service Profile"?

A:  It's listed as "Profile-Customer Service Success", in a similar way as our Management and Sales Profiles.