Healthcare Service Profile (HCAHPS Ratings Test)

The talent war has escalated to the point where job candidates may resort to extreme measures to secure a position. Whether this means embellishing a resume or distorting prior experience, the result is still the same for businesses - a high turnover rate that results from hiring managers needing to restart recruitment practices to find the ideal employees. Pre-employment testing is a remedy to these ongoing complications.

HCAHPS RatingsEmployTest provides its clients with employment assessment tests that they can administer to job candidates. Whether testing for aptitude related to typing, Microsoft Word and Excel, grammar and spelling, or for soft skills like customer service and attention to detail, businesses that use EmployTest assessments before coming to a hiring decision are rewarded with a streamlined hiring process that ultimately results in the best candidate receiving a job offer.

Clients in a number of industries will find the tests they need to improve their hiring processes, including those in the legal, financial, educational and healthcare industries. EmployTest's healthcare assessments are especially valuable because they address developing areas of concern in a rapidly changing field.

Patient input vital as hospitals evolve

Given the influx of new treatment techniques, hospitals should be actively seeking input from patients as they refine their care strategies. The HITECH Act has provided hospitals and other medical facilities with incentives for adopting health IT tools, but not every system will be met with complete approval from patients, even if it improves their health.

As an example, while some patients may be comfortable being discharged early from a hospital and assessed by their doctors from a distance using advanced remote monitoring devices, others may insist on remaining in a facility for an extended period of time. Without a patient satisfaction survey, facilities will likely struggle to determine how their patients feel about these types of newer medical procedures.

Healthcare facilities trying to meeting hiring demands will also benefit from an employability skills assessment that analyzes candidate knowledge related to the Health Insurance Portability and Accountability Act (HIPAA) - especially the Privacy Rule - and basic computer skills necessary for implementing electronic medical records systems.

EmployTest's Healthcare Aptitude Test draws on HCAHPS metrics

With these patient satisfaction concerns in mind, two entities contained within the U.S. Department of Health and Human Services (HHS) - the Agency for Healthcare Research and Quality (AHRQ) and the Centers for Medicare and Medicaid Services (CMS) - created the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

Hospitals that use HCAHPS ratings are able to learn about the areas in which they can improve, at least in the eyes of patients. HCAHPS combines both general questions that are used by all facilities and criteria that are tailored toward specific hospitals. One of the best ways hospitals can improve HCAHPS scores is through reinforcing their workforces with employees who understand patient needs and adopt a patient-first approach to care.

EmployTest has developed a pre-employment assessment test that mirrors the criteria assessed by the HCAHPS survey. While hospitals may otherwise struggle to determine whether job candidates can provide patients with high-quality service, a pre-employment test eliminates those concerns and provides facilities only with candidates who are likely to help a hospital bolster its HCAHPS score.

Patient satisfaction is obtainable through EmployTest's healthcare aptitude test

EmployTest's healthcare aptitude test, which is available for either support or clinical positions, focuses on the five factors that are most indicative of prospective employees' future successes:

♦ The quality of their work
♦ Their capacity for respecting others
♦ Their ability to focus on the needs of patients
♦ How well they follow through with service
♦ Their communication skills.

By using EmployTest's pre-employment screening tests, healthcare facilities can identify medical professionals who have proven an ability to deliver high-quality care and who will continue to do so in the future.

If you want to sample our Healthcare Aptitude Test, please visit this page or use the form on the left side of this page (enter "HAT" into the Message box).