Technical Support Questions

 If you need help, just look at the answers below and, if that doesn't answer your question, please contact your account manager. Your situation will be resolved promptly and efficiently.

Q: What are your system requirements?

A: The vast majority of web browsers are already correctly configured to use our web testing system. Our "System Check" tool, which runs before the test starts, will tell you if there is a configuration issue. Click below for the most up to date requirements.   

Q: Lost the password to your online testing account?

Click Here to request a new password. You will need your account ID, user name (try "administrator" unless it has been changed), and account administrator's email address. A temporary password will then be sent to that email address.

Q: Still having problems?

Technical support hours are M-F (9am-6pm EST).  Please call us or email us if you have questions.  If after business hours (US EST) or on the weekend, please email and include your Account ID (if you are the testing administrator).