Have you been burned by new hires that couldn't handle the demands of the position?
Do you need an objective way to predict how they will perform on the job?
If that's your situation, then our Customer Service Aptitude Test can help. Your applicants will say they have the skills you need but it's extremely challenging for you as an interviewer to know how effectively they will answer customer questions and resolve customer issues.
To see a sample, just complete the form on the left and enter "Customer Service" into the Hiring Challenge field.
Our validated Customer Service Aptitude Test is a 65 question assessment that will take 10-15 minutes to complete. The test covers these topics:
- Helping Disposition
- Team Player
- Stress Management
- Reliability
- Candidness (will show if applicant is being truthful in their answers)
Upon test completion, a score report is instantly emailed to you with the applicant's score. The score is presented in a percentile format (comparison to past test users) as well as raw score (correctly answered of the total number of questions). A two paragraph interpretation of the score is also included for each topic along with follow up interview questions.
The price for this customer service aptitude assessment will range from $20 (low volume) to $10 (higher volume). The test can be taken from virtually any web connected computer.
To see a sample or learn more, complete the form above and/or call us at 1.800.836.1901. We will help you make more informed hiring decisions about your job candidates.