Is bad customer service causing issues with your clients?
If so, then our Customer Service Aptitude Test can help. This test will measure four distinct customer focused behavioral traits and statistically compare them with others who have taken the test.
To see a sample, just complete the form on the left and enter "Customer Service" into the Hiring Challenge field.
Our validated Customer Service Aptitude Test is a 65 question assessment that will take 10-15 minutes to complete.
The Customer Service Aptitude Test covers these topics:
- Helping Disposition
- Team Player
- Stress Management
- Reliability
- Candidness (will show if applicant is being truthful in their answers)
Upon test completion, a score report is instantly emailed to you with the applicant's score. The score is presented in a percentile format (comparison to past test users). A two paragraph interpretation of the score is also included for each topic along with follow up interview questions.
The price for this customer service aptitude assessment starts around $20 per test for low volumes. The test can be taken from virtually any web connected computer.
To see a sample or learn more, complete the form above and/or call us at 1.800.836.1901. We will help you make more informed hiring decisions about your job candidates.