Customer Service Aptitude Test

Is bad customer service causing issues with your clients?


Do you want to make sure that your next hires simply have better skills?


Our Customer Service Aptitude Test will help.  This test will measure five distinct customer focused behavioral traits and statistically compare them with others who have taken the test.

To see a sample, just complete the form on the left and enter "Customer Service" into the Hiring Challenge field.

This EEOC compliant, fully validated test takes about 20 minutes for each applicant to complete and will cover these topics:

  • Demonstrates Respect
  • Conscientiousness
  • Service Orientation
  • Maintains Composure
  • Self-Management

Upon test completion, a score report is instantly emailed to you with the applicant's score.  An in-depth interpretation of the score is also included for each topic, along with follow up interview questions.

The price for this assessment starts around $20 per test for low volumes.  Because it's web-based , the test can be taken at your office or the candidate's home.

To see a sample or learn more, complete the form above and/or call us at 1.800.836.1901.  We will help you make more informed hiring decisions about your job candidates.

Customer Service Aptitude Test Question (Sample)

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