If you need help, just look at the FAQ below and, if that doesn't answer your question, please contact your account manager. Your situation will be resolved promptly and efficiently.
Testing Technical FAQ
1. Having problems starting an online test?
If you are expericencing the following problems when trying to start a web test,
* Black screen
* Java not able to be downloaded
* Screen with small "x" in the middle
* Other problems not allowing you to start the test
then take the following steps (if using Internet Explorer):
1. Click on this link: http://config.skillcheck.com/onlinetesting/browsersetup.html
2. Choose "Activex"
3. If you are a Test Administrator, then sign out of your testing account (do not close web browser) and then sign back in, choose the tests, and restart the test session.
4. If someone emailed you an Eticket test session, next click on the web link in email to start the test again. Follow all directions, including if it asks you to download Activex. The test should start correctly.
Still having problems? Consult our Advanced FAQ.
2. Lost the password to your online testing account?
Click Here to request a new password. You will need your account ID, user name (try "administrator" unless it has been changed), and account administrator's email address. A temporary password will then be sent to that email address.
3. What are your system requirements?
Our system requirements are listed below. Please consult the list to insure your system meets the requirements for our employment skills assessments system.
Software System Requirements
Minimum requirements for Version 5.1.3 and later are a Pentium II/400 mHz PC running Windows 2000 Service Pack 2 or newer with at least 64 MB of RAM, a DVD drive (for installation and using audio-based testing), and a VGA monitor and display adaptor set to 1024x768 or better resolution with 256 or more colors. The software supports Windows 2000 Professional SP2+, Windows XP Professional, and Windows Vista. Windows XP Home is not supported.
A sound card is also needed for tests that utilize audio, including Audio Transcription and Shorthand, Audio Data Entry and Call Center tests.
Online System Requirements
Screen Resolution
You will need to confirm the screen resolution is set to 1024x768
If you need to change the screen resolution,
1. Right click anywhere on the monitor screen (desktop)
2. Left click on the 'Properties' option
3. Click on the 'Settings' tab
4. In the 'Screen Resolution' area move the slider one notch to the right so that you see 1024 by 768 pixels
5. Click the "Apply" button then the "OK" button
Configuring Internet Explorer
The vast majority of browsers are already configured correctly to use our web testing system. If our system notifies that the computer isn’t properly configured, please do the following:
1. Make sure that you have Administrator Rights for the computer on which you will be testing. This is Windows PC Administrator Rights, not "Network" login rights.
2. Make sure that you have a recent version of Java installed (1.5). To check for this, click Start/Settings/Control Panel (which needs to be displayed in the Classic view). There should be a Java icon there.
3. Doubleclick to open the Java icon then click the "About" button to have the version displayed. If it is an older version, please go to www.java.com and download a more current one. You will also need to download Java if there is no Java icon displayed on the Control Panel.
4. Close any open browsers. Open a new Internet Explorer browser.
5. Click the "Tools" menu, then click "Internet Options".
6. On the General tab, choose Temporary Internet Files section, then click the "Settings"button. In the "Check for New Versions of Stored Pages" section, select the "Every visit to the page" option. In the "Amount of Disk Space To Use" field set the Value to 1 and then click the "OK" button.
This will take you back to the Internet Options window.
7. In the "Temporary Internet Files" section, click the "Delete Files" button and check the "Delete All Offline Content" box. Then click the "OK" button. This will take you back to the Internet Options window.
8. Click the "Security" tab. Click the "Default Level"’ button then move the slider to "Medium" and click the "Apply" button.
9. Click the "Advanced" tab (at the top of the window) in the lower right corner, click the "Restore Defaults" button and then click the "Appl" and then the "OK" button.
Firewall/ Proxy Server Ports
Your Firewall / Proxy Server will need the following ports open:
HTTP Port (80)
SSL Port (443) and
64.14.82.137 (www.skillcheck.com)
64.14.82.140 (webtest.skillcheck.com)
64.14.82.145 (config.skillcheck.com)
64.14.82.150 (testinggateway.skillcheck.com)
NOTE: It is suggested the following range be open: 64.12.82.137 => 159
4. I still need help.
Please contact 1.800.347.0395 x2 if your account manager is not available. For online testing, you can submit a troubleshooting form (http://config.skillcheck.com/support/support.jsp) and the form will collect your browser settings and send a message to tech support for them to diagnose your issue. You can also email assessmentsupport@fadv.com.