Technical Support Questions

 If you need help, just look at the answers below and, if that doesn't answer your question, please contact your account manager. Your situation will be resolved promptly and efficiently.

Please click a link below to read the answer

Q: What are your system requirements?

Q: Lost the password to your online testing account?

Q: Having problems starting an online test?

Q: Still having problems?

  1. Q: What are your system requirements?

    A: The vast majority of web browsers are already correctly configured to use our web testing system. Our "System Check" tool, which runs before the test starts, will tell you if there is a configuration issue. For software delivered tests, virtually all current computers will easily run the program. See below for specifics.

    Online System Requirements

    • Screen Resolution: 1024x768
    • Java: version 1.5 or higher (later versions can be downloaded at www.java.com)
    • Pop-up Blockers: Disabled (multiple pop up blockers can exist thru the browser and tool bar, disable all)

    Have issues with those or need more information? Click HERE.

    Software System Requirements

    Minimum requirements for Version 5.1.3 and later are a Pentium II/400 mHz PC running Windows 2000 Service Pack 2 or newer with at least 64 MB of RAM, a DVD drive (for installation and using audio-based testing), and a VGA monitor and display adaptor set to 1024x768 or better resolution with 256 or more colors. The software supports Windows XP Professional, Windows Vista and Windows 7. Windows XP Home is not supported.

    A sound card is also needed for tests that utilize audio, including Audio Transcription and Shorthand, Audio Data Entry and Call Center tests.


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  2. Q: Lost the password to your online testing account?

    A: Click Here to request a new password. You will need your account ID, user name (try "administrator" unless it has been changed), and account administrator's email address. A temporary password will then be sent to that email address.


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  3. Q: Having problems starting an online test?

    A:  If you are expericencing the following problems when starting an online test:

    • Black screen
    • Java not able to be downloaded
    • Screen with small "x" in the middle
    • Other problems not allowing you to start the test

    ...then take the following steps (if using Internet Explorer):

    1. Click on this link: http://config.skillcheck.com/onlinetesting/browsersetup.html
    2. Choose "Activex"
    3. If you are a Test Administrator, then sign out of your testing account (do not close web browser) and then sign back in, choose the tests, and restart the test session.
    4. If someone emailed you an Eticket test session, next click on the web link in email to start the test again. Follow all directions, including if it asks you to download Activex. The test should start correctly.

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  4. Q: Still having problems? Consult our Advanced FAQ.

    A: Please contact 1.888.547.4472 Option 1 if your account representative is not available. Technical support hours are M-F (9am-6pm EST). For online testing, you can submit a troubleshooting form (http://config.skillcheck.com/support/support.jsp) and the form will collect your browser settings and send a message to tech support for them to diagnose your issue. You can also email support@employtest.com.


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